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Last Updated

02 January, 2024

1. Introduction

Teak Tree Brokerage Limited (“we”, “us”, or “our”) commenced operations with the mission of being the number one Stock Brokerage firm in the country, providing exclusive and excellent brokerage services to our clients.

If you are a visitor to our website (the “Site”), this Privacy Policy applies to you, and describes our policies and practices regarding the collection, use and disclosure of your personal information in connection with your use of the Site and our provision of the Services to our Client. This Privacy Policy does not apply to any websites, applications or other online services that do not link to this policy, including other services provided by our Partners; nor does this Privacy Policy apply to the subsequent use of information collected through other third-party websites or services. Please contact the Partner(s) to learn about how they use your personal information.

2. Purpose

We understand and respect that protection of your personal information is important to you. This document sets out how we collect, use, disclose, retain and manage your privacy information and how we comply with our obligations under the Data Protection Act 2012 (Act 843). By using our services and continuing to use our Site you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.

3. Scope

This privacy statement is applicable to website and applications (mobile and hybrid, hereinafter referred to “applications”) of Teak Tree Brokerage Limited. This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, or any other media or computer resource to access our Services. It also applies to those who register on our website/applications in connection with use of our services, or whose data Teak Tree Brokerage otherwise receives in connection with its services. It is important that you read the Privacy Policy carefully because whenever you use our website/applications, your Personal Data will be processed (if at all) in accordance with this policy.

4. Personal Information We Collect

Teak Tree Brokerage Limited collects information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:

Information you provide to us. Personal information you provide to us through the Services may include:

  • Contact information that you provide, such as your first and last name, email address, and phone number.
  • Feedback or correspondence, such as information you provide when you contact Teak Tree Brokerage Limited in connection with the Site or Services with questions, feedback, or otherwise correspond.
  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with such communications.
  • Other information which is not specifically listed here that you may provide voluntarily or that is necessary in connection with your interactions with us through the Site or Services. All such information will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from third parties:

  • Social media information. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages on those platforms, the platform providers’ privacy policies will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
  • Other information We may obtain your personal information from other third parties, such as third party analytics services, marketing partners, publicly-available sources and data providers.e disclosed at the time of collection.

Automatic data collection:

We may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

  • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

We use the following tools for automatic data collection:

  • Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

5. How We Use Your Personal Information

To operate our Services:

  • Provide, operate, and improve our Services and our business;
  • Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;
  • Provide support, and respond to requests, questions, and feedback.

To comply with law.

  • As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

Marketing.

  • If you have provided us with your contact information, we may from time-to-time send you direct marketing communications as permitted by law, including through phone, email and text messages. If you would like to opt-out from marketing communications, please contact us.

For compliance, fraud prevention, and safety.

  • (a) To protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • (b) To enforce the terms and conditions that govern our Services; and
  • (c) To protect, investigate and deter against fraudulent, harmful, unauthorised, unethical or illegal activity.

To create anonymous data.

  • To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services, conduct research, and promote our business.

6. How We Share Your Personal Information

We may share your personal information as described below and as described elsewhere in this Privacy Policy. We may share your personal information in the following circumstances:

  • Our service providers. Companies and individuals that provide services on our behalf or help us operate our services or our business (such as hosting, information technology, email delivery, and website analytics services).
  • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
  • For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.
  • Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

7. Privacy Choices

You have the following choices regarding our collection and use of your personal information:

  • Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:
    • Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them,visit www.allaboutcookies.org.
    • Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
    • Using privacy plug-ins or browsers. You can block our Services from setting cookies used for third party analytics or interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser-plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
    • Platform opt-outs. The following advertising partners offer opt-out features that let you opt out of use of your information for interest-based advertising:
    • Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:
  • Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
  • Privacy rights. You have the right to submit requests about your personal information, depending on your location and the nature of your interactions with the Site and our Services:
    • Information. Information about how we have collected and used your personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
    • Access Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
    • Correction Correction of personal information that is inaccurate or out of date.
    • Deletion Deletion of personal information that we no longer need to provide our services or for other lawful purposes.
    • Additional rights, such as to object to and request that we restrict our use of your personal information, and where applicable, you may withdraw your consent.
  • If you wish to exercise your rights, please contact us.
  • Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

8.Third Party Services

  • The Site and Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.

9. Security

  • We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of personal information.

10. Changes to this Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on this website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@ttbghana.com.

Physical Address or Mailing Address:

Head Office

Teak Tree Brokerage Limited

F380/4. OSU LA CRESCENT, NYANIBA ESTATE, OSU ACCRA

T: 0501681675